Complaints - Leaseurope

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We want you to be happy with your rental but we know that sometimes things go wrong.

We take customer service seriously and commit to dealing with complaints fairly and thoroughly.

If you want to complain about a recent car rental, you can contact us in the following ways:

Email us
Fill in our online contact form

Call us
Tel: 0844 544 3455, from outside the UK: +44 1344 484 100 and select Option 2.

Lines are open 9am to 5pm, Monday to Friday.

We will aim to resolve complaints within:

  • Up to 10 working days - general rental queries
  • Up to 20 working days - rental queries that incurred a damage charge

We are a member of the European Car Rental Conciliation Service (ECRCS). The ECRCS independently reviews disputes with no additional cost to you. If you make a complaint and are unhappy with our final response you can ask us to refer your dispute to the ECRCS.

Please note: referrals must come directly from Budget Rent a Car, following our investigation of the original complaint. Leaseurope will not accept referrals directly from customers who have not gone through the full Budget escalation process.

Leaseurope also provide an 'Overview of rental terms and conditions' document, as well as a 'Guide to Renting' document, both can be found below: