Bring on Better
Coronavirus advice and an update on Budget's flexible cancellation policy
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as flexibility of your rental bookings.
Arriving from overseas?
Customers are required to observe the Government rules for entering England, Scotland, Wales and Northern Ireland.
Find out what to do if you’re:
Travelling to Northern Ireland
Are all your rental stations in the United Kingdom open?
Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.
An update on our rental stations
Can I cancel a new or existing booking for free?
Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 days.
Our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 48 hours before the day your rental was due to begin
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- If you have to cancel less than 48 hours before the day your rental was due to start, you'll receive a full refund minus the lower of i) 2 days of your booking, or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).
- No refund is provided in the case of no-shows and a fee may apply.
Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.
All our teams thank you for your understanding during these unusual times.