Bring on Better

Coronavirus advice and an update on Budget's flexible cancellation policy

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Customers are required to observe the Government Red, amber and green list rules for entering England, Scotland, Wales and Northern Ireland.

On arrival from an Amber list country and territory you must quarantine at home or in the place you are staying for a minimum of 10 days.

Read about quarantine and taking COVID-19 tests in England, how to isolate in Wales and guidance on travel in Scotland.

If you have also been in or through a country or territory on the red list in the 10 days before you arrive in the UK, you must follow the red list rules 

If you hire a vehicle on arrival from an Amber list country, you must drive it to your home or the place where you are staying for 10 days or up to 14 days in Wales. The vehicle must be rented for the duration of your quarantine and must not be returned to the rental station until the day after your period of quarantine ends. Some exclusions apply so please refer to the national Government websites. 

We are not able to provide a rental vehicle to customers who have visited a red list country in the previous 10 days. Please follow the red list rules

Are all your rental stations in the United Kingdom open?

Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

An update on our rental stations

Can I cancel a new or existing booking for free?

Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 days.

Our flexible cancellation policy breaks down like this:

  • Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
  • If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
  • You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin.
  • No refund is provided in the case of no-shows and a fee may apply.

Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental.  In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.

All our teams thank you for your understanding during these unusual times.