Get protective cover for our hire cars
Relax and enjoy your travels with our vehicle cover options.
Add one of our vehicle cover options when you book your Budget rental and reduce your overall liability if your vehicle is stolen or involved in an accident.
Choosing the right cover
All rentals include the following basics:
- Theft Cover
Theft Protection ensures you’re covered if your vehicle is stolen. An excess applies.
- Damage Cover
Collision damage waiver ensures you’re covered if your vehicle is damaged and repairs are required. An excess applies.
Wave goodbye to excess charges
You can reduce the excess that you’d have to pay towards repairs or replacement of the vehicle significantly, or even completely, by adding Vehicle Cover or Vehicle Cover Plus to your booking.
With our Vehicle Cover Plus option, we’ll include Roadside Assistance Plus (free support for breakdown assistance or common mishaps like flat batteries and locked-in keys).
Personal Accident Insurance
Personal Accident Insurance Notice
As of 28 March 2024, Avis will no longer sell the Personal Accident Insurance and Super Personal Accident Insurance policies in the UK. Note that existing customers who have purchased this policy as part of their rental will still be covered for the duration of their rental. We are currently in the process of sourcing an alternative supplier and we will inform customers in due course.
Before, on and after 31 March 2024
Receive and re-direct all customer queries, complaints and claims to AIG as follows:
Claims (other than Medical Assistance and Rescue)
For all claims other than Medical Assistance and Rescue, claimants should please contact +44 345 6029429 (lines are open 9.15am to 5pm Monday to Friday excluding UK Bank Holidays) and state that they are renting an Avis vehicle.
Claimants can also email claimsuk@aig.com or write to American International Group UK Limited. The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG, United Kingdom.
Medical Assistance and Rescue Expenses
For Medical Assitance and Rescue, please contact VAB on +32 3 253 6916
Queries and Complaints
Queries and complaints to be directed as set out below. When contacting AIG, the Policy/Claim Number and the name of the Policyholder/Insured Person should be provided to help AIG deal with comments quickly.
Write to: Customer Relations Team, American International Group UK Limited, The AIG Building, 2-8 Altyre Road, Croydon, CR9 2LG.
Call: 0800 012 1301
Email: uk.customer.relations@aig.com
Online: http//www.aig.co.uk/your-feedback
Lines are open Monday to Friday 9.15am - 5pm, excluding bank holidays. The Customer Relationas Team free call number may bnot be available from outside the UK - so if calling from abroad, call on +44 20 8649 666. Calls may be recorded for quality, training and monitoring purposes.
The full complaints procedure is set out in the policy document.
How can I book vehicle cover?
Ask about our vehicle cover options when you make your booking by phone through our call centre, or when you pick up your car at a participating rental location.
Important information about Vehicle Cover option
Excess reduction: Excesses can be reduced to zero for standard fleet and significantly on specialist fleet such as vans. Local terms and conditions apply.
Windscreen Cover: Windscreen damage is only included when renting in Austria, Czech Republic, Poland, Germany and Switzerland. In other countries, it can be added at the rental counter when you collect your vehicle, for a small fee. An excess will apply.
Broken glass, stone chips and tyre damage: Cover for damage varies between locations. Please ask for more details when you book your cover.